Roles and responsibilities:-
- Handling Inbound and Outbound calls.
- Building Strong Relationships with Customers by understanding their requirements.
- Explain the Service Features & Provide Accurate Information.
- Capture Insights from the Customer Interaction.
- Achieve the set Quality Parameters.
- Accurately recording details of customers’ purchase orders.
- Processing all customer purchases accordingly.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Requirements:
The ability to follow scripts.
Strong negotiation and consultative sales skills.
Excellent organizational and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.