Key Responsibilities:
1. Conduct outbound calls to potential customers to promote our products and services.
2. Handle customer inquiries and provide information about our offerings.
3. Close sales and meet monthly targets to contribute to the company's revenue goals.
4. Maintain accurate records of customer interactions and transactions.
5. Follow up with customers to ensure satisfaction and build long-term relationships.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level