Responsibilities:

· Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.

· Provide effective and excellent customer service, understanding and listening to the customer’s needs and resolving issues in the timely manner.

· Excellent communication skills to convey information clearly.

· Ensure adherence to quality standards and call protocols during interactions with customers.

· Maintaining records of customer interactions and feedbacks.

· Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.

· Generate leads and work with a proactive approach.

· Follow company's guidelines and should maintain data confidentiality and security.

Requirements:

· Open availability for two shifts: Monday to Friday (Sat. & Sun. fix off)

5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)

· Educational Qualification - (10+2) or graduate.

· Excellent command of English with strong verbal communication skills.

· Basic computer proficiency.

· Quick problem-solving skills.

· Freshers and candidates up to 1 year of experience are eligible to apply.

· Prior experience in a BPO or customer service role will be an added advantage.

Job Type: Full-time

Benefits:

Health insurance
Provident Fund

Supplemental pay types:

Performance bonus
Yearly bonus

Schedule:

Rotational shift
UK shift

Language:

English (Required)

This company was established in 2014 with an aim to serve the clients as well as the candidates in a better manner with all the possible resources and to give them the exceptional experience of recruitment and 24/ 7 reliable support. We believe in hiring the best available resources in town and gather them to an invincible team. Our resources include a Director, R&D managers and certain enthusiastic individuals known as Freelance HR Executives.

Founded and headquartered in Jaipur, Our client is an IT enterprise having ITES and call centre as its primary area of business. Their win-win approach is centred around prioritising productivity for both their team and clients. By ensuring their team has the necessary resources and support, they're able to provide efficient solutions that meet their client's needs. Their commitment to a collaborative, productive approach allows them to achieve mutually beneficial outcomes and build long lasting partnerships.