Regular and predictable attendance and punctuality.
• Open and close the branch, as needed.
• Perform all CSR and New Account Representative duties.
• Supervise CSR staff, ensuring adherence to bank policies, procedures, and standards.
• Schedule shifts, lunches, breaks, and time off for optimum customer service.
• Assist in training new employees.
• Provide staff with ongoing training through staff meetings or one on one coaching.
• Delegate duties to staff and review work for accuracy and understanding.
• Resolve customer complaints satisfactorily.
• Operate a teller window and/or function as X-box custodian as assigned.
• Prepare weekly incoming/outgoing cash shipments to Head Office, according to schedule.
• Work with Branch Manager to promote a positive, enthusiastic work environment towards excellent Customer Service and harmonious Employee Relationships.
• Function as Bank Secrecy Officer Alternate and complete daily BSA reporting and compliance checks.