Sales Support Specialist Responsibilities:
● Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
● Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
● Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
● Recording sales trends and liaising with account managers to develop sales strategies.
● Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
● Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
● Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
● Handling administrative duties for the company and its executives and management teams.
● Scheduling customer meetings and conferences.
● Reporting any unusual activity to your supervisors.
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