As the Cafe Manager, you will be responsible for overseeing all aspects of cafe operations, ensuring the smooth functioning of day-to-day activities, and delivering outstanding customer experiences. You will lead by example, motivating and guiding our team members to uphold our commitment to quality and service.

Key Responsibilities:

Team Leadership and Management:

Recruit, train, and supervise cafe staff, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
Provide ongoing coaching and performance feedback to team members, fostering a positive and supportive work environment.
Create staff schedules, manage payroll, and handle any staffing issues or conflicts that may arise.

Customer Service Excellence:

Lead by example in delivering exceptional customer service, ensuring that all guests feel welcomed and valued.
Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of the customer.

Operations Management:

Oversee inventory management, including ordering, receiving, and maintaining appropriate stock levels of food, beverages, and supplies.
Ensure compliance with health and safety regulations, sanitation standards, and cafe policies and procedures.
Monitor cafe cleanliness and presentation, maintaining a visually appealing environment for customers.

Financial Management:

Manage cafe finances, including budgeting, cost control, and revenue optimization.
Analyze sales data and trends to identify opportunities for increasing profitability and improving efficiency.
Implement strategies to drive sales growth and meet financial targets.

Menu Development and Quality Control:

Collaborate with the culinary team to develop and refine menu offerings, ensuring a diverse selection of high-quality food and beverages.
Maintain consistency in food and beverage preparation, presentation, and portion sizes, adhering to established standards of quality.

Qualifications:

Previous experience in a supervisory or management role in the hospitality industry, preferably in a cafe or restaurant setting.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
Excellent communication and customer service skills, with a focus on building positive relationships with customers and staff.
Solid understanding of cafe operations, including inventory management, food safety, and sanitation practices.
Proficiency in financial management, including budgeting, cost analysis, and sales forecasting.
Flexibility to work a variety of shifts, including weekends and holidays, as needed.
Food safety certification and/or other relevant certifications are a plus.

If you are a dynamic and results-oriented individual with a passion for hospitality and a commitment to excellence, we invite you to apply for the Cafe Manager position at Lavonne Hospitality private Limited. Join us in creating memorable experiences for our customers and contributing to the success of our thriving cafe.

Established in 2012, Lavonne Hospitality, comprising of Lavonne Academy of Baking Science and Pastry Arts and Lavonne Cafe (together referred to “Lavonne”),was born out of a dream, a dream to make India an ultimate destination for those looking to pursue Baking and Pastry Arts as a passion or as a profession.

Denoting the Yew Tree that signifies immortality, Lavonne is committed to bringing baking and pastry arts from the side-lines of gastronomic pursuit into the mainstream and immortalising its significance in the country, in particular, by creating an international institution for Boulangerie and Confectionery artistes.

Lavonne operates from multiple locations in India.