· Motivates and supports agents through feedback and communication.

· Measures KPI’s like inbound calls, call waiting, and call abandonment.

· Assists with taking agents’ calls if they can’t handle the workload.

· Improves quality of results by recommending changes.

· Provides product/service information by answering questions and offering assistance.

· Keep track of employee attendance, and make sure work procedures are complied with.

· Prepares monthly and annual performance reports.

· Creates targets and goals for improvement.

· Shift Rotational & week of adjustment

· Counter pickup calculation

· Out of stock product Hold

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our database in a comprehensible way

Jain Dairy is a trusted name for manufacturing and distribution of fresh milk products since 1988!
We provide a refreshing start to the day along with nutrition and health to our consumers, by manufacturing milk products for everyday consumption by households as well as hotels, restaurants, hospitals, clubs etc.