CYBERPLUS Defence Academy jobs - Tele Caller

At CYBERPLUS DEFENCE ACADEMY INDIA LLP, we priorities the act of enriching customer interaction over everything else. We’re looking for a skilled tele caller. Tele calling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal tele caller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle huge volumes of inbound and outbound tele counseling
• Improve organizational efficiency through diligent observation skills as a tele caller 
• Help the company grow by finding opportunities in customer requirements 
• Resolve complaints, provide solutions and follow up with customers

Responsibilities

• Memorize scripts and customize them for the clients as per the situation while tele counseling.
• Foster relationships with existing clients, and build a report with potential clients
• Make reports and documentation based on conversations that took place during tele counseling.
• Report the analysis and observation to the team lead
• Adhere to organizational guidelines and methodology while tele counseling.
• Generate sales by making cold calls to active or old clients

Required skills and qualifications

• Candidate should must have Bachelor’s degree
• Strong communication skills and command of the English language
• Previous experience in a tele caller job or similar role
• Data entry skills to complement the tele calling work
• Ability to close sales through the right negotiation skills

Preferred skills and qualifications

• Research skills for tele calling and reaching out to new clientele
• Proven track record of being a tele caller and conducting sales through the telephone
• Ability to switch the communication style based on social cues and conversational hints
• Knowledge of CRM software programs and telephone systems is a big bonus