Repute Networks Pvt. Ltd. jobs - Call Centre Representative

Call Centre Representative

Repute Networks Pvt. Ltd.
experience 0 to 1 Year
salary Salary not disclosed
qualification
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Posted: 2 Years ago
Views: 3
Applications: 1
Openings: 1

Job Description

Call Centre Representative

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets.

Responsibilities
  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy-related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.
Requirements
  • Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command of the English language.

Job Particulars

Who can applyFreshers and Experienced (0 to 1 Year )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id692153
Job Category BPO
Locality Address HSR
StateKarnataka
Country India

About Company

Repute Networks Pvt. Ltd.
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