Client Servicing jobs in Bangalore at Delhivery Private Limited

About the internship

Selected intern's day-to-day responsibilities include:

1. Monitoring and driving key performance metrics i.e. delivery TAT, pick up performance
2. Managing the payable for the allocated clients
3. Cross selling/Up-selling services and products
4. Initiating and leading the design and development of tailored solutions that support client requirements
5. Building and maintaining an appropriate network of key contacts for each client
6. Handle engagement in reconciliation/payments/DSO
7. Handling customer escalations, preparing RCA, and providing the solution
8. Monitoring day to day operations
9. Resolving clients daily operational issues within the given SLAs
10. Analyzing key lanes performance of first & last mile operation
11. Monitoring speed of delivery, volume & root cause of fluctuation
12. Collaborating with internal stakeholders to maintain and increase performance of client accounts
13. Designing SOP, mapping, freezing requirements, and providing best solutions to the business
14. Sharing inputs over network expansion considering competitor presence & their strategy

Skill(s) required

Data Analytics

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Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 19th Feb'21 and 26th Mar'21

3. are available for duration of 3 months

4. are from Bangalore

5. have relevant skills and interests

Perks

Certificate

Informal dress code

Number of openings-1

Certificate: Will be provided at the end of the Internship

Delhivery is India's largest e-commerce enablement company. Our mission is to fulfill all of India's online consumption demand through best-in-class industry solutions, domain expertise, and pan India operations. Delhivery offers extensive services ranging from last-mile deliveries, third party fulfillment, warehousing services and software solutions such as channel integration software for sellers selling across multiple platforms.

Delhivery's flexible set of services makes it easier for sellers and consumers to connect faster. Since its inception in 2011, Delhivery has spread its presence across 2000+ cities working with more than 1,00,000 sellers and 3,000 e-commerce clients. With fulfillment space across 4,70,000 square feet, we have expanded our reach to more than 5800 pin-codes delivering 5 million orders per month.