Velociti HR Services jobs - Customer Care Executive

Customer Care Executive

Velociti HR Services
experience Fresher
salary 15,500 - 45,000 Per Month
qualification
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Posted: 5 Years ago
Views: 6
Applications: 0
Openings: 50

Job Description

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills
Preferred Criteria:
  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure Work-like environment with no disturbance during the work hours.
  • Experience working in a customer service environment for at least 6 months
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations, Qualifications Required 
  • Minimum qualification is 10 2. Any graduate
  • Shifts: Rotational


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Written-test
Employment TypeFull Time
Job Id137871
StateMaharashtra
Country India

About Company

We hire candidates for BPO, KPO and ITES. WE DO NOT CHARGE ANY FEES...!!
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