Position : Customer relationship executive
Job category : Telesales/sales
Job Location : Raidurgam
Industry : Real estate
Experience : Fresher to 4 years
Gender : Male(Bike and license is mandatory) and female(Bike and license is mandatory is addon)
1)Provide information of Products / Services / Offers to customers.
2)Handling inbound calls & outbound calls
3)Understand customer need
4)Solve customers’ query over the phone and convince customer for the site visits
6)Building and maintaining profitable relationships with key customers.
7)Overseeing the relationship with customers handled by your team.
8)Resolving customer complaints quickly and efficiently.
9)Keeping customers updated on the latest products in order to increase sales.
10)Meeting with managers in the organization to plan strategically.
11)Expanding the customer base by upselling and cross-selling.
12)Understanding key customer individual needs and addressing these.
13)Conducting business reviews using CRM programs.
14)Knowing your competition and strategizing accordingly.