- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
Responsibilities:
Handle daily customer’s order fulfilment, and a strong commitment to ensure the delivery in a timely and accurately manner.
Handle daily customers’ incoming and outgoing calls, emailing.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers’ request.
Regular feedback to the management customer’s comments, feedbacks on our products and services.
Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
Assist in new product testing, implementation and launches.
Responsible for deploying and applying all company policies, procedures and standards.
Perform and achieve the KPI as assigned.
Contribute to team effort by accomplishing related results as needed