Profiling customers, fixing up meetings, preparing presentation for/post meetings, keeping track of meetings, following up on leads, passing leads to sales team, keeping in touch with customers over social media, adding them to mailing lists, taking feedback from them, etc.
Skills needed: Good in English, Social Media knowledge, Basic Excel, Powerpoint.
Responsibilities:
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.