Customer Relationship Executive jobs in Pune at Resonar Hospitality Services LLP

Greets, registers, and assigns rooms to guest’s issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to serviced apartment, registration of guests and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests’ valuables in serviced apartment’s safe or safe deposit box.
Checks out guests and inquires about their stay.
Collecting feedback from customers
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs. Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.

Requirement:

High School diploma (Any Specialization)/ Under Graduate /Graduate.
Basic knowledge of Computer Applications (MS Office, Excel, Word)
Experience Required:- 0- 1 years
Salary – As per industry.
Location- Baner.

A company which is formulated with a vision to provide affordable comfort to the guests wherever they travel. Resonare Hospitality Services has its roots in the city of Pune, the city known for history, education, and now for its Information Technology. What could be a better starting point then Pune. Resonare as the name suggests Resonates fond memories from the past, memories worth cherishing,memories one would want to relive.As properties, Resonare stands true to its name and provides you with all the luxuries and comforts of a lavish stay at affordable prices. The ideology behind the Business was to cater to the business travelers coming to the city, and send them back with a smile on their face and a promise to come back in heirhearts.A staff who will be more than your friends, A premise which will be more comfy than your home, and a location which will be the perfect combination of well connected and secluded, we are truly an experience you would wish to resonate when you are in town.