Customer Relationship Manager jobs in DelhiGurgaonNoida at EduBridge Learning Private Limited

Job Roles and Responsibilities

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

EduBridge is a workforce development organization that has been setup with the vision of fulfilling the skill gap that exists currently between semi-urban/ economically backward youth and the skill requirements of the high-performing companies. EduBridge endeavors to be the Career Development companion for the youth of the country by impacting the entire Career Development Life Cycle of the Youth. Our intervention in a youth’s life starts from understanding their key strengths and interests, creating awareness on the available career opportunities, providing employment linked vocational training that focuses on both skill-sets and mindsets, certifying and placing the Learners.

We deliver extremely impactful CSR programs in the domain of career development/employment focused skill development for our partners PAN India and train over 50,000 youth annually. We have been focusing on the BFSI, IT/ITES, Retail, and Hospitality sectors over the last 10 years and we are looking to explore the Healthcare sector over the coming years.

As a specialist in workforce development, EduBridge can deliver high quality trained resources that will be productive from day 1 and will exit lesser. Higher retention directly translates into improvement in several important business metrics and hence this program promises a very convincing Return on Investment. This also allows you to focus on your core business by outsourcing the support functions such as sourcing, orienting, training and recruiting candidates. This process also promises higher conversion rate on the number of interviews conducted and hence significant savings on time, effort and cost.