Rishta depot.com jobs - Customer Relationship Manager

Customer Relationship Manager

Rishta depot.com
experience Fresher
salary 30,000 - 40,000 Per Month
qualification
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Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 1

Job Description

Job Title - Senior Associate, Customer Service

  • RishtaDepot is a global matchmaking service predominantly providing matchmaking services for Indians in UK, USA, Canada and Australia.

Responsibilities and Duties

  • You will be responsible for identifying clients requirements and helping them find the right match over the phone.
  • Handling Escalation calls of Customers, Must possess Customer Service Attitude
  • To be progressive in the approach and yet respect tradition and backgrounds for our NRI clients.
  • Self motivated with a willingness to make and receive 40+ calls per day to customers
  • Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
  • Track Customer Satisfaction & ensure closure of complaints
  • Strong Rapport building skills with Team & stakeholders, manage attrition in the team
  • Mentor and develop the team, Ability to hire, train, coach, and lead its team members as they provide support for customers.

Requirements

  • Minimum Bachelor's Degree from any stream
  • Must speak Punjabi and English fluently. Since all customers will be from western countries (UK, USA, Canada)
  • Very strong verbal communication skills and writing skills.
  • Should be familiar with effective objection handling, Should be a go getter & have never give up attitude
  • Ideally should have a minimum of 4 years of customer service experience, Candidate with experience from BPO or Matrimony Industry preferred
  • Shift Timings:  1 pm to 10 pm  UK shift time , Location : Gurgoan ( candidates from gurgoan  only )
  • Salary:  No bar for deserving candidates - 4 lakhs - 6 lakhs

Job Particulars

EducationBA
Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id97258
Job Category Tech Support
StateHaryana
Country India

About Company

RishtaDepot is a global matchmaking service predominantly providing matchmaking services for Indians in UK, USA, Canada and Australia since 2012 With continuous growth and success across the globe, we are seeking a Manager, Sales and customer support to join our Gurgaon office.


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