Customer Support Executive
Process - International Voice
Shift - Rotational
Working days - 5 days (2 rotational week offs)
Excellent English communication required
Immediate joiners only
Education - Graduate + fresher
- Undergraduate + experience
Ctc - upto 30,000(inhand will differ)
Hybrid mode of working
Responsibilities:
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Complete Training Needs Analysis to confirm the Training is applicable.
Design Training content with the Learners needs in mind.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
Completes all training and development activities in timely manner.
Understanding of escalation handling procedures.
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