OrangeShark jobs - Customer Service Executive

Brief Description:
The position of (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional to work closely with other team members to provide outstanding service by answering questions, handling complaints. The ideal person may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. 

Position Name: - Customer Service Executive 

Job Profile: -    

• Analyze Customer problems and providing solutions using the knowledge based     

• Assist less experienced representatives as necessary    

• Diagnose customer issues through process of elimination by asking probing questions    

• Document issues appropriately based on existing guidelines    

• Explain service contract provisions to dissatisfied customers    

• Provide easily understood answers adapted to the customers situation    

• Receive inbound & make Outbound calls and Emails inquiry   

• Adherence to the Standard Operating Procedure and follow the scripts     

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.


Qualification and requirements: -     

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice   

• Ability to use logics and reason to identify the strengths and weakness of alternative solutions.   

• A college degree or equivalent     

• Proficiency with computers, especially with CRM software and strong typing skills.    

• Previous customer service experience, especially in practical industry preferred.    

• Strong time management and decision-making skills.    

• Adhering to all company policies and procedures    

• Take responsibility from time to time 

Interested candidates can send their resume to mail OR WhatsAPP