Hiring Fresher For Customer Service Associate (Voice Process)
Job Description :
- Attending inbound calls.
- No Sales and No Targets.
- Handling & resolving customer queries.
- Maintaining data.
- 6 days working.
- Day shift job
- Good English communication skills required.
- Graduates Only.
Freshers may also apply but must have excellent spoken English communication skills
Interested candidates kindly call or Whatsap
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality