The Organic Carbon jobs - Customer Service Associate

·         Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

·         Document all inquires, requests, resolutions, and follow-up tasks

·         Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

·         Display a courteous and empathetic attitude to all customers

·         Perform research to answer customer inquiries and requests

·         Grow existing customer accounts through exceptional customer service and effective sales techniques

·         Meet quantitative performance metrics as outlined

·         Keep customer accounts current by updating databases during calls