Customer Service jobs in Mumbai at Drape Story

About the internship

Selected intern's day-to-day responsibilities include:

1. Handling customer grievances and customer escalations
2. Working on a cold call to potential customers
3. Working customer sales and up-selling and cross-selling
4. Coordinating with the operations team for any urgent deliveries or customer problem solving
5. Doing regular follow-up of customer problem resolutions
6. Building processes for business growth wrt to customer touchpoints and increasing customer satisfaction

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 4th Feb'21 and 11th Mar'21

3. are available for duration of 6 months

4. are from Thane, Mumbai and neighboring cities

5. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Telephone ease and fluent English/Hindi speakers

2. Rigorous, hardworking, but fun

3. Challenging & goal oriented mindset

4. Ability to go out of the way to delight customer and handle customer grievance

5. Upselling and cross-selling should come at ease for you

6. Any design-related experience in the past will help you grow faster in the company and will help in performing better with the role

7. Prior experience in a customer relationship with a consumer brand will be a plus

Perks

Certificate

Letter of recommendation

Additional Information

The company is into interior design product selling and wants to be one of the biggest brands in this space. We are looking for customer experts who want to go out of the way to build this brand and enhance the customer experience.
The candidates should have a passion and obsession for customer satisfaction and should have a good understanding of the design aspect to understand the business as well as the potential customers.
You will be measured on NPS which needs to be more than 85 on a regular and ongoing basis.

Number of openings

Certificate: Will be provided at the end of the Internship

About Drape Story

Drape Story provides a one-stop solution for all curtains, upholstery, wallpaper, and cushion requirements. Our exhaustive range of designs and fabrics ensures that every person coming to the store leaves a happy and content customer. We are looking to expand your range of curtains and upholstery designs, keeping up with the ever-changing trends.