Genxlead Retail Private Limited jobs - Customer Support Executive

Job Role: Customer Support Executive

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

·        Identify and assess customers needs to achieve satisfaction.

·        Build sustainable relationships and trust with customer accounts.

·        Manage large inbound calls.

·        Provide accurate, valid and complete information by using the right methods/tools.

·        Follow communication procedures, guidelines and policies.

·        Take an extra mile to engage customers.

·        Excellent Communication in Hindi is mandatory.

·        Strong phone contact handling skills and active listening.

·        Ability to multi-task, prioritize, and manage time effectively.

·        Customer orientation and ability to adapt/respond to different types of characters.

·        Proven customer support experience is added advantage.