Transtrac Technology Services Pvt Ltd jobs - Customer Support Executive

Customer Support Executive

Transtrac Technology Services Pvt Ltd
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 9
Applications: 14
Openings: 2

Job Description

We are looking for a Customer Support Executive (Freshers) to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot network, operating systems, application and hardware problems. Escalate issues on timely manner to respective teams.
Responsibilities
Identify solutions to software, network hardware and application issues
Provide prompt and accurate feedback to customers
Track issues & provide resolution through within agreed SLA
Properly escalate unresolved issues to appropriate internal teams
Ensure all issues are properly logged, tracked and closed as per SLA
Prioritize and resolve issue based on business severities



Job Particulars

EducationBCA, BE/B.Tech, BSc
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id357999
Locality Address Guindy
StateTamil Nadu
Country India

About Company

About Us We, at TransTrac, have designed CredoPay, a futuristic 'Platform as a Service' (PaaS) Payment Processing Platform that provides our clientele with an exclusive medium that supports secure and seamless financial processes in any part of the world. CredoPay - Trusted Payments Platform The CredoPay technology gives our clientele unhindered access to our end-to-end payment processing matrix enabling them to handle their business operations with complete autonomy and flexibility. As our clientele enjoys the ease of operation on the platform, the TransTrac team takes full responsibility in ensuring optimum performance coupled with unparalleled security whilst strictly adhering to PCI as well as regulatory compliance at all times. Words from CEO At TransTrac, we strive in a relentless manner to synergize with the evolving business trends and provide our clientele with the required mileage to reach stratospheric heights. We specialize in providing state-of-the-art payment solutions for the entire financial spectrum. CredoPay - Trusted Payments Platform We strongly believe that success criteria of CredoPay lies in the freedom and confidence we bring in our customers' business. To ensure that we bring in that freedom we have built this platform with lot of care and easy to use features with maximum automation of routine operations as per customer business needs. The platform is built in a modular architecture to ensure the custom fit requirements of each client can be rolled out quickly and efficiently. We instil the confidence through our highly acclaimed security solutions which are built in the architecture of the platform and is managed by SISA Synergetic - Security Operations Centre for highly reliable round the clock the threat hunting and prevention systems. We believe in customer success a KPI of CredoPay Success and work towards achieving the same in every step we take.

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