Customer Support Executive

Nirmals furnishing
Experience : Freshers
Education : Any Graduate
Location : Delhi(Kirti Nagar )
Per Month: Rs. 10,000 - Rs. 12,000
Posted on 08 Jan 20
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Job DescriptionLast Date 08 Mar 20

·   Answer direct calls/chat (Chat through official Social Medial Accounts / Website / Whatsapp account) professionally to provide information about products/orders, take/cancel orders, or obtain details of complaints.

·   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·   Follow up to ensure that appropriate actions were taken on customers’ requests.

·   Provide accurate, valid and complete information by using the right methods/tools

·   Refer unresolved customer grievances or special requests to designated departments for further investigation.

·   Manage large amounts of incoming calls/outgoing calls

·   Target oriented towards generating positive Feedbacks / Reviews by calling / chatting / over email for the different platforms like company’s own website, Social Media account, Google Reviews etc.

·   Identify and assess customers' needs to achieve satisfaction

·   Build sustainable relationships and trust with a customer accounts through open and interactive communication

·   Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken and file the documents.

·   Follow communication procedures, guidelines and policies

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
The New Delhi based brand is a customer centric organization engaged in selling superior quality home furnishings after a detailed in- depth fabric research, quality and substance of thoughts and actions. Urban Hues is inventive and deeply eclectic. The brand heritage is 40 years old and from that experience we have come up and presenting the curated designs keeping in mind current trends in the home décor world.
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