Fenesta Building Systems jobs - Customer Support Executive

Expectation: To communicate with clients in a matured and professional way and align self with business and organizational goals to identify sales opportunities and handle customer queries/complaints.

Strong communication skills in English and Hindi and clear thought process.

Responsibilities - Process Skills:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics. Display basic etiquettes on calls
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Identify opportunities to up sell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.

Requirements

·         Strong phone and verbal communication skills along with active listening.

·         Previous experience in a customer support role.

·         Adapt to the organizational culture and discipline. Urge to work in a matured way

·         Familiarity with CRM systems and practices

·         Customer focus and adaptability to different personality types

·         Ability to multi-task, set priorities and manage time effectively

Academic Requirements

Graduation with a degree in either stream.         

Work type: Full- Time (Day-shift) – Work from Office (on-site)

9 hours shift, 8 hours production: 6 Days working 1 rotational off.