Customer Support Executive

Tera ERP Solutions
Experience : 0 to 1 Year
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Monthly Salary : Rs. 8,000 - Rs. 10,000
Posted on 03 Jul 19
Job is expired
Job DescriptionLast Date 23 Jul 19

  • Gather and analyze clients' business and functional specifications for translation into a detailed design document.
  • Install, configure and augment ERP Business One applications and solutions as per the design document. 
  • Design and undertake system testing and support User Acceptance Testing (UAT)
  • Versioning and transition from development and test to production phases
  • Present regular project updates to the client, as appropriate, throughout the project life cycle
  • Proactively identify and assess risk and escalate to the project manager as required
  • Troubleshoot implementation issues
  • Provide alternate solutions where technical constraints impede the business process
  • Produce and maintain customer specific implementation documentation
  • Ensure projects are delivered to customers satisfaction within time and on budget- He majority of this role will be based on-site and will, therefore, require significant travel Description
  • Gather and define the detailed functional requirements; deftly prepare business blueprints and related documentation
  • Prepare, implement and test plans including Unit Testing, Functional testing and Integration testing
  • Customize and implement ERP module as per the requirement of the current business process of client
  • Responsible for Database Configuration, Setup, Gathering Master Data, Preparation master data templates & uploading data by using ERP Tool.
  • Responsible for User Training, Issue Log Clearing, post-Go-Live support, functional & Technical troubleshooting- Good understanding of the full lifecycle implementation of ERP right from the conception stage to go live and support activity
  • Strong analytical and problem-solving skills suitable for requirement gathering, process design, development & implementation
  • SQL scripting and query writing skills added Advantage
  • Skilled in the utilization of standard software packages (Microsoft Access, Excel, PowerPoint, Word)

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
To succeed in today's competitive environment, companies need to innovate, develop and deliver high quality products as well as address the complex needs of a growing business. The global marketplace is constantly evolving and TERA ERP SOLUTIONS offers custom-built IT solutions to help companies focus on what they do best, while functioning better and driving business.
Job is expired
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