New Western Carrier jobs - Customer Support Executive

Customer Support Executive

New Western Carrier
experience 0 to 1 Year
salary Salary not disclosed
qualification
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Posted: 5 Years ago
Views: 8
Applications: 0
Openings: 1

Job Description

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer queries, enquiries and complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
Requirements:
  • Graduate or 12th Pass
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices (Not mandate for fresher)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication in Marathi Hindi and English and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a client service representative will be value added


Job Particulars

EducationB.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can applyFreshers and Experienced (0 to 1 Year )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id129022
Locality Address Kondhwa
StateMaharashtra
Country India

About Company

New Western Carrier has been serving clients predominantly in Western India for over 45 years by providing efficient and economical transportation services which are safe, on-time and professionally managed.

At New Western Carrier we continue to invest in our team, in excellent technology and also in building lasting relationships with our clients. We believe every client is special and strive to deliver quality transport services suiting their individual needs. The team is dedicated and bears the right attitude besides they are committed in providing the best services at all times.

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