Reports to Manager of
The Inside Sales Representative is responsible for
generating leads, advancing the sales process, closing new business and
achieving/assisting in the achievement of opportunity-based sales quotas. The
Inside Sales Representative will conduct research to identify leads and reach
business targets through telephone, email, webinar and in person. This
individual will also actively participate in the planning and execution of
company marketing activities providing vital input based on his/her
interactions with prospects.
Cold-call prospects that are generated by
external sources of lead.
Develop sales opportunities by researching and
identifying potential accounts.
Identify decision makers within targeted leads
to begin sales process.
Penetrate all targeted accounts and radiate
sales from within client base.
Collaborate with appropriate team members to
determine necessary strategic sales approaches
Create and deliver qualified opportunities to
other team members
Maintain and expand the company’s database of
Ensure follow-up by passing leads to appropriate
team members with calls-to-action, dates,
Complete profile information, sources, etc.
Set up and deliver sales presentations,
product/service demonstrations, and other sales actions
Assist in creating RFP responses to potential
Where necessary, support marketing efforts such
as trade shows, exhibits, and other events.
Make outbound follow-up calls to existing
clients via telephone and email cross-sell and up-sell.
Handle inbound, unsolicited prospect calls and
convert into sales.
Overcome objections of prospective customers.
Emphasize product/service features and benefits,
quote prices, discuss credit terms, and
Prepare sales order forms and/or reports.
Enter new customer data and update changes to
existing accounts in the corporate database.
Attend periodic sales training where applicable.
Appropriately communicate brand identity and
University or college degree in Computer
Science, Marketing, or an acceptable combination of
Education and experience.
Two to three years of direct work experience in
a sales or telesales capacity.
Demonstrated ability to convert prospects and
close deals and achieve sales quotas
Solid experience in opportunity qualification,
pre-call planning, call control, account
Development, and time management.
Success in qualifying opportunities involving
multiple key decision makers.
Strong knowledge of sales principles, methods,
practices, and techniques.
Strong problem identification and objections
Able to build and maintain lasting relationships
Exceptional verbal communication and
Excellent listening skills.
Strong written communication skills.
Self-motivated, with high energy and an engaging
level of enthusiasm.
Able to perform basic calculations and
Ability to occasionally travel and attend sales
events or exhibits.
Ability to work individually and as part of a
High level of integrity and work ethic.
Experience with customer relationship management
Some travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop
computer and peripherals.
Overtime as required