Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.Department Overview
is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.
We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Consumer Banking group.Key Responsibilities
Organizes, leads, and facilitates cross-entity, major LOB or multi-LOB/group redesign initiatives that encompass an end-to-end analysis and future state redesign requiring application of specialized knowledge or skills critical to the redesign efforts. Aligns projects to management and business strategy. Integrates vertical and horizontal solutions into the strategy. Overcomes barriers related to cultural shifts, silo mentality.
Ensures effective relationships among the design team(s) and partners.
Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates. Establishes standards for measuring performance against process requirements utilizing formal process engineering tools and methods.
Ensures development of metrics (key indicators) that provide data for future improvement opportunities. Identifies and manages resources, including cross-entity members, to execute projects. Produces new process improvement techniques and services. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. Ensures appropriate application of cultural focus, tools, and/or statistical approach.
Coaches multiple redesign teams in six sigma or related process and tools. Drives business awareness of quality/process methodology. May provide training and act as a mentor to less experienced team members.
Market Skills and CertificationsEssential Qualifications
- University degree in Business or related discipline.
- Strong analytical skills.
- Six Sigma Black Belt.
- At least 13-15 years' experience in Operational Excellence or similar competencies
- Hands on experience with agile, RPA , automations
- Relevant stakeholder