1 to10 Years
21,000 - 21,000 Per Month
Roles and Responsibilities of Grahak Mitra:
❖
To educate customers to utilize services available through self-service channels.
❖
To convince, help and support the customers in giving feedback for services availed.
❖
Providing first level assistance to visitors / customers at the Branch. Ensuring customers are provided necessary assistance in transacting the business and overseeing the employee’s response to customers.
❖
Reducing cost and staff workload by migrating customers to alternate channels
digital channels like ATM, ADWM, INB, YONO etc.
❖
Increasing sales focus by making available information on various products and services of the bank to customers / visitors.
❖
Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service.
❖
Making available product information brochures, forms, applications etc. to visitors / customers.
❖
Helping less tech savvy customers in using alternate and digital channels and providing necessary guidance for adoption. Directing them to concerned counter / officer in case of need.
❖
Keeping an eye on the waiting hall to ensure that no customer remains unattended and proactively helping them in conducting the required transactions (e.g. provide them with necessary forms that need to be filled before they reach the counter).
❖
Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc.
❖
Direct customers to the concerned officer for cross-selling of products and services.
❖
To possess thorough knowledge of transactional banking products & services and general awareness about loans / advances offered by the bank.
❖
In addition, Grahak Mitra should have basic operational knowledge of ATM, ADWM, INB, UPI, and other digital products.
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles
Jobs By Cities
Applying Job & Updating your profile. Please wait…
Please review & update following critical information(s). Update & apply to become a matching Job applicant! Without this information, your profile may not get shortlisted.
