To work on the tickets reported to the client via emails and reach out to the respective POC/team to bring th/e issue to closure.
Post issue is resolved, follow up with the POC for RCA and share the same with the wider audience.
Do an issue trend analysis (issues reported) and also, share a weekly/monthly summary on the top issues reported /health check for the different teams.
To work with the product and engineering team and share the analysis of the bugs/tech issues reported by customer/internal teams and influence the product team to add that to their OKRs.
To do a daily test/ng of the pages and the product content to ensure everything is working fine.
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