Retail Sales jobs in Bangalore at YLG India Pvt Ltd

Job Description:

· Managing in Planning & Execution of day-day Operations.

· Ensure clients are properly greeted upon their arrival.

· Ensuring and providing flawless, upscale, professional and high-class guest service experiences.

· Analysing customer feedback and providing strategic direction to continuously improve overall rating.

· Responding to guests needs and anticipating their unstated ones.

· Roaster Planning, Week-off scheduling.

· Contributing to the development of customer satisfaction programs.

Ensure that the financial procedures such as Cash deposit, DSR( Daily Sales Report) are updated on daily basis.
Motivate the store staff and ensure the growth of the store staff in terms of Skill and position.
Continuous communication with the store staff thru store briefing, training on the offers and promotions, daily sales, Customer grievance.
Ensure that the customer appointments are scheduled accordingly.
Responsible for the achievement of the store targets.
Able to handle customer complaints and grievances.
Ensure the optimum mix of sales through services and membership sales.
Ensuring that the SOP adheres at the store.

In 2009, YLG established in Bangalore. YLG opened with a promise – consistently deliver world class services to all customers across all Salons, bringing the best products and services from across the world.

Forbes rated YLG one of the five hottest start-ups. We have also earned many more accolades like the best Regional Salon Chain (South) at the Indian Salon and Wellness Awards for three consecutive years and many more. Did success go to our head? No, only the desire to be truly world class and innovative every day. We partnered with Headmasters UK, London based cutting edge hairdressing chain to create and launch signature hairstyles way back in 2010. The styles are unique yet can be created at any YLG Salon for any customer at any moment. That has evolved today into an annual exercise where globally acclaimed stylists work with every year to create the YLG international Styles which are available to all our customers. If you are a YLG customer, we bring you the cutting edge styles delivered right here !

Beauty is an investment. YLG is the first Salon Chain in India to raise capital from Marquee VC and PE. It's a story that's changing every day. Even as you read this, we are getting ready for another make over.