Unimonks jobs - Telecalling and Customer Care Executive Intern

Selected intern's day-to-day responsibilities include:

1. Interact with students over the phone to provide information and resolve queries, ensuring a professional and friendly demeanor at all times.
2. Handle inbound and outbound calls to address customer concerns, provide product knowledge, and assist with order placements or cancellations.
3. Maintain accurate and detailed records of customer interactions and transactions, ensuring proper documentation.
4. Collaborate with cross-functional teams to escalate unresolved customer issues, ensuring prompt and satisfactory resolution.
5. Assist in generating sales leads by identifying potential customers through proactive communication.
6. Participate in training sessions to enhance product knowledge and customer service skills, allowing you to provide expert assistance.
7. Continuously evaluate and suggest improvements to existing processes to enhance customer experience and overall efficiency.

Join us as a Telecalling and Customer Care Executive Intern at Unimonks, where you'll be part of a dynamic team, working towards delivering exceptional customer service while developing valuable skills for your future career success!

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