Voice process means using telephonic communication to handle customers and provide solutions to their problems. On the contrary, the non-voice process refers to dealing with customers using channels other than phone calls and performing various front-end and back-end operations.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

DigiTech System is one of the fastest growing Outsourcing & Offsourcing company in Delhi/NCR. It started with a mission to service the Telecom, BFSI, E-retail, Direct Media and DTH companies with Cost Effective & Hybrid Contact Center Solution. We at DigiTech believe in Partnership Approach, this approach differentiates us with our competition. We believe in investing our skins in our partners business and help they grow their business with our best in class technology infrastructure. Management at DigiTech Systems carry a collective experience of a decade. They are professionals who have worked with MNC's and have deep knowledge of the below listed industries, *Telecom *Banking & Finance *Retail, Electronic Retail & E-Commerce *Market Research *Travel & Hospitality *Information Technology