Career Point Ltd. jobs - Air Ticketing Executive

Job Description

We are hiring for Ground Staff, Air Ticketing Executive Cabin Crew:

Job Occupation

• The Employee job title and a general description of the work to be performed are set out in Items 3 and 4 of Schedule A respectively. The Employee may be required to perform work that is ancillary to that which has been described.
• The exact scope and type of work, as well as the place where it is to be performed, is at the discretion of the Employer and may change from time to time in accordance with the Employers operational requirements.

Days And Hours Of Work

Ordinary days and hours of work are as set out in Item 6 of Schedule A. The daily starting and finishing times may be changed from time to time in accordance with the Employers operational requirements.

Education Skills Required

• Candidate (both fresher and experienced) with good communication skills required.
• Candidate should be time flexible.

Education

• The only preliminary education for an airline ticketing agent is a high school diploma. Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer's issues and follow problems through to resolution.
Set a clear mission and deploy strategies focused towards that mission.
Develop service procedures, policies and standards.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Keep ahead of industry's developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise.

Experience

Extensive customer service experience in a some type of sales position is a good starting place to gain the experience needed to work as an airline ticketing executive. Basic computer and typing skills are also needed navigate the ticketing system.

Requirements

Airline ticketing officers handle ticket sales for airlines at airports. They are often the first person to greet a customer who enters the airport. Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards. Airlines often issue employees uniforms and badges for security purposes. Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position.
Excellent knowledge of management methods and techniques.
Proficiency in English.
Working knowledge of customer service software, databases and tools.
Awareness of industry's latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation.
Considerations

Airline ticketing executive must be able to work varying shifts since airline ticket facilities are 24-hour businesses. You must be able to work shifts that include days, nights, holidays, weekends and sometimes overtime hours.