Job tile- BPO Inbound voice process
We are looking for candidate highly energetic and enthusiastic for calling. Handling inbound and outbound calls. Solving customer query.
Chill job with no target pressure.
Salary- 10.5k to 12k + incentives
Shift time- 9am to 6pm , 10 am to 7 pm and 3pm to 12 am
Job location- Pune Baner
Interested candidate call
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level