Key Responsibilities:- Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Maintain and develop customer success strategies and best practices.
- Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Provide critical insights to the product team as a means to improve our developing platform.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.
Required Skills:- Must have excellent verbal and written communication skills.
- Preferably with experience working with SaaS products.
- Preferably with working experience in a start-up.
- Technical curiosity or experience, willingness to learn new things
- Quick learner, adaptable to changing business needs
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Benefits/Perks: PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!
Internship Stipend: 10,000-15,000/-Salary Range: 4-6 LPALocation: Bangalore (Koramangala – 8th Block)