1) Responsible for receiving & making the call or email to the customer. | |||||
2) Handle the customer concerns complaints, enquiries & Feedback. | |||||
3) Work with team & perform as per the assigned work (Inbound, Outbound & Email) | |||||
4) Capability of taking ownership. | |||||
5) Improving the effectiveness of the various database tools and services on an ongoing basis | |||||
6) Ensure time delivery of quotes to customers. | |||||
7) Maintaining records of transactions and interactions. | |||||
8) Appropriate and timely follow up whenever required. | |||||
9) Provide accurate, valid and complete information by using the right methods/tools. | |||||
10) Identify and assess customers' needs to achieve satisfaction. |
Coolwinks.com was established (by EssilorLuxxotica) in 2016 with a clear focus on providing better vision to millions with quality eyewear. We are aiming to be a leading online retailer of vision care products with the highest standard and widest range of eyeglasses, prescription sunglasses, sunglasses along with speciality brands and lenses.Coolwinks.com is 100% subsidary company of Essilor.
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