Eunimart Multichannel Private Limited jobs - Customer Success Intern

Responsibilities: -

·         Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and

accurate manner.

·         Serve as a liaison between the customer support team, management, and customer to improve

customer service and business productivity.

·         Analyze customer complaints and provide appropriate corrective actions.

·         Assist directly or route customers to the appropriate personnel for assistance.

·         Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.

·         Track, follow-up and resolve customer’s outstanding issues in a timely fashion.

·         Develop customer service programs in order to provide outstanding service.

·         Prepare documentation and reports on routine customer correspondence for future reference

purpose.

·         Assist in training peers on improving customer support service.

·         Develop and maintain in-depth product knowledge.

·         Conduct customer surveys about the company’s service so as to obtain feedback.

·         Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

·         Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.

Requirements: -

·         Proficient in MS Office (esp. Excel).

·         English Proficiency (Spoken and Written).

·         Hindi Proficiency (Spoken).

·         Organizational and time management abilities.

·         Critical thinking and decision-making skills.

·         Prior experience in any customer support team will be an added advantage.

LAPTOP Mandatory

Educational Qualification: - Graduation/ MBA