Crystal Medical Systems jobs - Customer Support Executive

Job Summary

Purpose of the position i.e. Mission:

• Generate profitable sales growth and increase market shares in his area of responsibility by using all commercial & marketing levers in line with the commercial policy
• Contribute with his technical expertise in Medical Equipment products and related applications, to realize growth objective and sales development towards customers in his area of responsibility in line with targets set
• Promote product basket/ offer, solutions and services to his ‘direct customers’ portfolio
• Should accord Sales & Service support to company product, service and solution re-sellers

Responsibilities and Duties

Key Responsibilities:

Prepare sales actions:

• Know, analyze, and formalize the market data in his area of responsibility (company market share, key customers and stakeholders, potential customers, the links among them)
• Manage his customer portfolio using marketing tools, build and pilot his individual action plan
• Deploy and implement the company commercial policy
• Report all market information (customer visits, competition actions, relationships with distributors etc)
• Propose commercial actions and related budgets, manage it after approval
• Drive internal meeting with others sales people in his area to coordinate
• Animate the distribution channel while executing Pull actions
• Evaluate and propose actions to improve technical competencies in his area (other sales and distributors)

Sell:

• Promote and specify product offers and solution to develop company market share
• Sell products and solutions which are contributing to customer’s performance improvement
• Prospect new customers
• Drive interviews to uncover all customer needs
• Elaborate offers, answer to quotes, follow-up and call on
• Manage differentiated relationships with customers in portfolio
• Negotiate with customers and manage prices

Support others to sell:

• Develop sales in coordination with indirect/ direct sales team (s)
• Propose and drive all product pull actions
• Respect commercial policy

After sales:

• Contribute to offer evolution by reporting customer needs
• Be his customer’s ambassador within the company
• Write and share activity report

Required Experience, Skills and Qualifications

Knowledge:

• Should be fluent in spoken and written English language
• Must be extremely comfortable with Computers & day to day used office software i.e. excel, power point, word etc

Skills:

• Should have high level of communication & negotiation skills
• Should be able to effectively manage the internal & external business partners
• Should be able to build professional relationships
• Should be able to interact and communicate with business fraternity & community
• Should have good presentation skills
• Should have good amount of skills for customer relationship management and intra personnel skills
• Should be able to handle key accounts and clients

Benefits

Job environment:

• Cooperation with re sellers and partners is a must
• Strong personal organization capacity to drive effective customer visits and time spent
• Knowledge of company commercial policy
• Need based involvement in negotiations with large clients/ partners
• Ability to understand a customer P&L and work beyond pure technical needs
• Ability to install, commission and program the medical equipment during pre, post and sales events

Relationship within the organization:

• Position reports to the Director (s)/ Regional Sales Manager
• Close relations with other company sales team and marketing
• Strong coordination with channel management team

Main performance indicators:

• Sales – Turnover – Revenue
• Market share
• Sales visit reports & Hit ratio
• Travel & other expense
• Projects tracking i.e. current & future/ maintaining a “Target Selection of Projects” for the clients/ Consultants/ Re sellers