High Street EssentialsFaballey Indya jobs - Customer Support Executive

FRESHERS WITH GOOD ENGLISH COMMUNICATION SKILLS WELCOME
Key Responsibilities:
1. Manage inbound calls/emails from domestic & international customers
2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
3. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
4. Coordinate timely with inter-departments to resolve escalations.
5. Make outgoing calls for follow-up cases and ensure closure.
6. Adhere to business SOP and quality guidelines
7. Manage social media query on Instagram, WhatsApp, Facebook & Twitter
8. Basic MS word & excel skills to manage relevant data on G-drive
Requirements:
1. Good verbal and written communication skills
2. Strong active listening and comprehension skills
3. Telephone etiquettes & Email etiquettes
4. Multi-tasking-To is able to work in a blended process.
Process specifications:
General shift timings (9am-6pm & 10 am-7pm)
Roster offs (5 Week off in a month)