Sutherland jobs - Lead - Transaction Processing

Job Description

Sutherland is seeking an analytical and attentive person to join us as a Transaction Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Associates In This Role Get To

Enable sound decision-making: Collect data and ensure accuracy; provide analysis and insight.

Keep management updated: Relay important information in the form of timely and accurate reports; educate end-users on reports and findings.

Keep Sutherland aligned: Maintain process documents.

Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues.

Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting. There is no direct interaction with customers, basically the role will be supporting insurance/ mortgage underwriters.

Qualifications

Our most successful candidates will have:

• A graduation from accredited university (Preferably non-technical graduates)
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Ability to be customer-oriented in managing communications and issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Ability to be creative and resourceful in finding effective solutions to problems and situations
• Persistence in working through challenges and doing whatever it takes to get the job done
• Ability to work proficiently in MS Excel and use of several applications; experience working with CRM applications preferred