Caretel Infotech Ltd jobs - Project Manager

Job Description 

Hiring, Project Manager from Cisco Voice Solutions The Project Consultant is responsible for managing the assigned project(s). He will be in charge for management of setup and control of the project business case and creation and management of specifications. The design and development belongs as well to his responsibilities as the test and rollout plans. He is able to motivate his team and will be also a team player. He tracks project milestones to get them finished in quality, time and budget. He will control project progress related to project scope, usability and level of risk. The Project Manager is responsible for managing the assigned project resources to meet the project objectives. Therefore he/she will do planning, controlling and monitoring the tasks and the project resources. The Project Manager regularly collects metric data (such as various baselines, cost values, schedules, workflow progress data, etc.) and reports the project status and other project-specific information to stakeholders. The Project Manager is also responsible for identifying, monitoring, mitigation and escalation of risk. Experience in working with dislocated teams in a global, multicultural environment Experience in CISCO Voice solutions Minimum of 7 years of experience in IT Infra Project Management (esp in Voice technology) Proven PMI, IPMA or PRINCE2 experience ITIL V3 handling experience Mandatory skills IT Project Management skill in Voice Technology Thoroughly understand, document and communicate stakeholder requirements to appropriate team members (i.e. - implementation and test teams),ensure requirements are well defined and motivate and manage the team to fulfill each accepted and approved requirement for the stakeholder(s). Establish clear ownership for project tasks within specialist- and management teams; ensure that team members have the tools needed for project success; be available to the team; and provide timely feedback. Coordinate and facilitate delivery of project objectives Track progress and review project tasks to ensure deadlines are met Assess project issues and identify solutions to meet productivity, quality and customer goals. Proactively report project status, issues and risks to management. Follow and enforce project policies, procedures and methodologies. Conduct regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view. Generate and update an overview of stakeholders, their relationships and their support attitudes towards the project Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise. Plan, schedule, monitor and manage the design, implementation, testing, and building process of the Contact Center services. Organize handover to operations team as well as for business stakeholders. Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience. Capture and document lessons learned. Check Contact Center service implementation upon finalization against agreed upon specifications and ensure that it meets all objectives, security policies, performance and quality standards required. Work closely with the lead architect, internal and external solutions engineers and AMOS management by providing input, regular status updates and by participating in roadmap definition. Coordinate user acceptance testing with business partners and service suppliers. Monitor sub-contractors to ensure budgets are met, guidelines are maintained and progress remains on track. Responsible for successful stakeholder communication, facilitating communication amongst all parties as necessary and for executing the communication management strategy. Gather and document all project-relevant information and distribute them to the correct stakeholders ensure changes to documents and requirements are communicated accordingly. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change. Arrange customer training and align training with customer goals. Maintain timelines and target dates in the project plans using Microsoft Project. Find and work to remove development and project roadblocks; motivate the development team and keep them excited to move forward; protect the team from outside distractions. Manage the team ensure that commitments are being upheld and the team is motivated Required Skills and Experience BE/MCA qualified with relevant domain experience Proven PMI, IPMA or PRINCE2 experience CCNA, CCIE certification would be an advantage Experience in working with dislocated teams in a global, multicultural environment Experience in CISCO Voice solutions, Networking, Data Center Minimum of 5 years of experience in IT Infra Project Management (esp in Voice technology) Proven PMI, IPMA or PRINCE2 experience ITIL V3 handling experience Functional/Domain Knowledge ( required) Communication Exhibits excellent communication skills, experience facilitating and supporting communication amongst stakeholders. Able to ensure information is distributed within the project. Project Management Able to develop clear project plans, coordinate project tasks, control project timeline and budget, and manage project team activities. Delegation Effectively delegates work assignments, matching the responsibility to the suitable team member. Enables team members to work independently, sets expectations, monitors delegated activities and provides recognition for results.