Senior Associate/Associate CS

AuthBridge
Experience : 0 to 2 Years
Location : Gurgaon
Job Role : HR
Posted on 24 Sep 19
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Job DescriptionLast Date 23 Nov 19
Senior Associate/Associate– CS

Location : Gurgaon, India

Job ID: 591128

Qualification : Graduation or Post-Graduation (Preferred)

Work Experience : 0 - 2 years

Key Responsibilities :

  • Daily Review of Client Performance Case Level with Team. Completed reports (for the current month) and WIP (to ensure that we manage SLA)
  • Internal escalation handling and support to CSEs whenever required & Bridge between CSEs & Ops Managers.
  • Ensuring that daily client emails/requests are being answered with in the stipulated time.
  • Coordination with Account Managers for the pending CSE requests which are not moving.
  • Reviewing the performance of priority projects given by the client and raise alarm to respective stakeholders.

Key Skills :

  • Excellent verbal and written communication skills.
  • Proficient at Power-Point and Excel.
  • Good Interpersonal and Analytical skills.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
AuthBridge is a leading provider of platforms and solution that enable trust. Our key services include instant identity verification, employment background screening, customer screening and partner due diligence. We have the delivery capability in more than 140 countries and a client-base across a broad spectrum of business, including Fortune 500 companies.
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