Senior Associate/Associate– CS
Location : Gurgaon, India
Job ID: 591128
Qualification : Graduation or Post-Graduation (Preferred)
Work Experience : 0 - 2 years
Key Responsibilities :
- Daily Review of Client Performance Case Level with Team. Completed reports (for the current month) and WIP (to ensure that we manage SLA)
- Internal escalation handling and support to CSEs whenever required & Bridge between CSEs & Ops Managers.
- Ensuring that daily client emails/requests are being answered with in the stipulated time.
- Coordination with Account Managers for the pending CSE requests which are not moving.
- Reviewing the performance of priority projects given by the client and raise alarm to respective stakeholders.
Key Skills :
- Excellent verbal and written communication skills.
- Proficient at Power-Point and Excel.
- Good Interpersonal and Analytical skills.