Allbound logistics jobs - Telesales Representative

General Purpose

Contact businesses and individuals by telephone in order to promote our NGO and raise funds, receive orders, gather information, verify details or request donations for charitable causes.

Main Job Tasks, Duties and Responsibilities

• Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
• Solicit fundraising services over the telephone
• • Explain the cause of donation and  service to potential customers
  • Deliver scripted sales pitch to the customer
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Provide pricing details
  • Handle customer questions
  • Obtain customer information including names and addresses
  • Record customer details including reaction to the product or service offered
  • Receive orders over the telephone
  • Input order details into the computer system
  • Record customer details and details of transaction
  • Confirm orders placed with field sales representatives
  • Obtain contact details of potential customers from sources including telephone directories and purchased lists
  • Schedule appointments for sales staff to meet prospective customers
  • Conduct customer and marketing surveys
  • Answer telephone calls from potential customers who are responding to advertisements
  • Contact customers to follow up on initial interaction

  Education and Experience

  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in sales, marketing, promotions or telemarketing
  • Product knowledge
  • Proficiency in relevant computer applications

  Key Skills and Competencies
  

  • Communication skills
  • Information gathering and management
  • Persuasiveness
    
  • Adaptability
  • Initiative
  • Tenacious
  • Resilient
  • Negotiation skills
  • Stress tolerance
  • High energy levels
  • Self motivation