As a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. You will serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and upselling products or services to meet their needs. This role requires excellent communication skills, a customer-centric approach, and the ability to understand and anticipate client requirements.
Responsibilities:
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.