Role/Responsibilities: 1. Manage incoming calls, emails and other customer support functions. 2. Identify and assess customers needs to achieve high customer satisfaction. 3. Build sustainable customer relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information by using the right methods/tools. 5. Meet personal/customer service team sales targets and call handling quotas. 6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 7. Keep records of customer interactions, process customer accounts and file documents 8. Follow communication procedures, guidelines and policies 9. Take the extra mile to engage customers.
About the company and role: CrediMe is a well-funded fintech venture being launched this month. We are a global team of 20 people and are building a hard-working, fun-loving, meritocratic culture. We are looking for a rockstar, proactive, self-driven customer service agent to join the team. The person will work closely with the Operations Head. We are looking for a fast paced person who has a strong bias for action and a desire to make an impact on a positive customer experience. The person should be able to work independently without supervision. This is a great opportunity for someone who wants to advance quickly in his/her career.