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Customer Support Executive
15,000 - 35,000 Per Month
Posted on 14 Mar 19
Job DescriptionLast Date 30 Apr 19

Responsibilities and Duties
Customer Support

  • - Handle customer queries (email, phone, etc)
  • - Understand user requirement and address it
  • - Adhere to Content guidelines and provide high levels of customer happiness.
  • - Identify potential issues and raise it with the concerned team

Customer Engagement

  • - Handle customer feedback and improve CSAT.
  • - Interacting with users on various channels (email, SM, PS, etc.) and resolving their queries.

Responsibilities and Duties

Experience/Skills Required:

  • - Fluent Knowledge of Hindi and English language is mandatory.
  • - Minimum 0 - 2 years of customer handling experience
  • - Must be customer centric
  • - Must be hard-working, flexible, independent and self-motivated.
  • - Proficiency in English and Hindi mandatory. Preferable if proficient in any other Indian Language
  • - Flexible to working shifts (no night shifts) and weekends.

Job Type

Interview Type

Written-test, Face to Face Interview, Telephonic Interview

Company Description
Niki is an AI-powered bot that makes online transactions as simple as talking to a friend by providing a natural, faster, smarter and personalized experience for everyday tasks through an intuitive conversational interface. You can talk to Niki and explore personalized recommendations to choose what’s best for you and then proceed to make the payment. All of this can be taken care of on a single window with the ease of a chat and voice interface. Pioneer in conversational commerce, Niki can take care of all your transactional needs such as mobile recharges, utility bill payments, cab, bus and hotel bookings, events and movie ticket booking, nearby searches and deals, with flight bookings and health services in the pipeline. 

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