Genext BPO jobs - Customer Support Executive

Customer Support Executive

Genext BPO
experience Fresher
salary 22,000 - 30,000 Per Month
qualification
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Posted: 1 Month ago
Views: 0
Applications: 0
Openings: 1

Job Description

  • Efficiently handling inbound and outbound calls
  • Communicating with them through various omnichannel channels, including email, social media, phone or SMS
  • Assisting them if they are facing a problem and troubleshooting it.
  • Ensuring the customer has a positive experience with the company.
  • Fostering a healthy relationship between the client and the customer. 
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

     

    Required skills:

    • Good typing Speed.
    • Good Communication Skill.
    • Basic Computer Skills
    • Discipline, Positive Attitude & Punctuality

  • Job Particulars

    Who can applyFreshers
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id1550263
    StateKarnataka
    Country India

    About Company

    Genext BPO
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